There are essentially no scanner parts available for your printer from HP if you have an outright failure. I have a that was making the grinding noise and giving the scanner error message. Anyway, cleaning the glass both sides didn’t help, so I also cleaned the mirrors under the scan head, as well as the small area of glass on the main scan window that normally rests up against the white strip under the plastic glass surround. Choose ‘Refresh’ to update the list. Your closing statement LT, unfortunately, is probably correct or HP thinks that the general public is a bunch of bozos and can’t follow simple maintenance instructions. Have a great day! Solution and Diagnostic Data Collection.

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HP Officejet 6110 All-in-One Printer User Guides

You are all Genius’!!!!!!!!!!!!!!!!!!! The serial number provided does not match the previously selected product. The scanner itself is working fine making copies and what not. Slide this to the left and lift off.

HP Officejet All-in-One Printer – Driver Downloads | HP® Customer Support

Select from scanninv products you own. The clicking started a while back and happens on startup of the printer – power-on – after the hum of the scan head – a few whines of the small scan head motor – a fast paced clicking happens, as if a kfficejet is turning against another that is fixed.


I need to scan and save in pdf to send a health care receipt to healthcare provider.

Printer has been used very little. Both of these mirrors need to be cleaned, as they were visibly dirty. Plug in the power supply back into the printer.

Press the power button to turn the printer on I followed the steps skeptically and it worked. I have never had a problem in the past. MorganP followed his instructions and I now have a happy again. This is my 3rd time cleaning under the glass. We were unable to find any drivers for your product.

What a great site!! Product has been exchanged: My machine developed the grinding noise and carried out the glass and mirror cleaning exersise.

I have disassembled it and put it back together, but the same response. Please try again shortly. I couldn’t believe how much black came off of it and my printer stopped making the grinding noise!!!

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Lift up about 30 degrees so you can see Rod scaner moves on 3. Drivers may be in development so please check back at a later date or sscanning the product homepage. By completing and submitting this form you consent to 61110 use of your data in accordance with HP’s Privacy statement. I’m getting an error message that it “cannot connect to PC” when I try to scan and my computer says “device not ready”.

Then I cleaned the mirrors near de bulb and the two mirrors down the scanner the large thin mirror was really dirty and it works!!. Undo all four screws. Please wait while we process your request. Select an operating system and version to see available software for this product.

How do I hl out this problem. Unplug the power supply from the back of the printer. Select your operating system and version. The scanner issue had been off and on for the last 8 mo.