Thanks for the info. At any rate, good luck everyone. Clean the underside of the scanner glass giving particular attention to the white strip. Hello, I would appreciate too if somebody could send me the disassembly pics and instructions for the dxi, so that I can clean the glass and mirrors. Nice scanner disassembly instructions with photos and tips. Login to post Please use English characters only. Oct 16, HP Copier.

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I have lost a lot of time dealing with problem. Remove the four T10 Torx head screws around the perimeter of glass, i.

Solved: HP Officejet error message scanner failure. – HP Support Community –

Anonymous Mar 23, Developers and Producers of software programs and components drivers use different codes to signify assorted forms of errors. Perform a Partial Reset on the faile by performing the following steps: By using this site, you accept the Terms of Use and Rules of Participation.

This problem is very frustrating. I am livid to say the least. Events may activate system document errors.

With the lid open press the power button, you should then see the light bar come to life and then move to the left side of the glass if it does not then you may have come to the right place. I found my d to be very reliable and you can’t beat the big ink tanks and the resolution for pictures is just as good, if not better, the new HP Officejet Pro L my wife hauled in claiming I was spending too much time tinkering around with the d The scanner failure message does come back on after a short while.


HP Printers – Network Scanner Connection Error (Mac)

Contact HP Support to schedule a repair or replacement. I solved that by replacing the scanner ribbon cable. Hence, do you still have those photos? The bottom of the tray clips updte the left and right sides, so once you have the screws out and you unclip it, the tray should come off. If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.

Unable to scan, copy, or send a fax ‘ or ‘ Scanner System Failure ‘ error displays. Also, any instruction and pictures on how to add the foil is appreciated. There are no parts available for this unit.

Some side-to-side rocking may be necessary before it will disengage. Make sure you don’t let the scanner unit communication tape get up and out of its designated place since it will hang up the scanner unit as it slides and really make a scanenr sound.

We fixed one today that had 2 scanner assemblies replaced in the past year. I tried all of the solutions on here and non worked – being honest problem appears to be more mechanical than power giberish.


SOLVED: Scanner failure error – Fixya

Hi there, I cleaned and updaate the D printer but the problem still persists. Restart your system and see whether apps run nicely on just the memory modules that are older. Make sure it is turned on, cartridges are installed, and plain paper is x145 in the main tray. No longer faxes – inks dry too fast – scanner error – I’m done. I almost bought both, but decided to just get one.

HP Printers – Resolving a ‘Scanner Failure’ Message When Scanning, Copying, or Faxing

That’s what the scanner calibrates to. Both manual and automated methods are described which can be intended for novice and advanced users, respectively. Modify your browser’s settings to allow Javascript to execute.

Your reply certainly made me laugh and I’m thrilled it failee. It;s hitting the trash in a few days. Hinge the ADF upward as if you are going to manually scan a document.